AwnakTerms and conditions
Last updated: 10 November 2026
Draft for legal review. The operator’s legal name, address and privacy contact must be confirmed before these documents are finalised.
Please read these documents before using Awnak. They explain the service, its limits and how your information is handled.
1. Service and scope
Awnak provides automated, general information about UAE legal matters, access to legal sources and a lawyer directory. It is not a law firm, does not represent you, and does not provide personalised legal advice. Using Awnak or its AI does not create a lawyer-client relationship.
2. Accounts and acceptable use
Keep your sign-in details secure and provide accurate account information. Use Awnak lawfully. Do not upload material you have no right to share, impersonate others, attempt unauthorised access, interfere with security or use the service to facilitate unlawful conduct. Access may be restricted where reasonably necessary to protect users or the service, subject to applicable law.
3. AI output and your decisions
AI output may contain errors, omissions, outdated law or incorrect interpretation. A citation is not a guarantee of accuracy or applicability. Verify the current official text, jurisdiction and deadlines with a licensed UAE lawyer before acting. Do not rely solely on Awnak for litigation, filings, contracts or other significant decisions.
4. Lawyer requests
Lawyers are independent professionals. Listed profiles, availability and fees should be confirmed directly. Review requests require separate, explicit consent to share the full conversation snapshot with the chosen lawyer and review coordinators. Saving a request is not an accepted appointment or a lawyer-client relationship. Later messages are not automatically shared. No automatic lawyer delivery occurs until recipient accounts are connected. Separate engagement terms and fees must be agreed with the lawyer.
5. Plans and payments
Displayed monthly plans are Freemium (free, 2 sessions), Standard (499 AED, 30 sessions, text only) and Premium (999 AED, unlimited sessions, text and voice). Pricing display alone does not activate a subscription, payment, session allowance or voice service. Billing, renewal, cancellation, applicable taxes and refund terms must be disclosed before paid checkout becomes available; these terms do not authorise recurring charges.
6. Content and availability
You retain your rights in your submitted content. You permit processing of that content only as necessary to operate the service and as described in the Privacy policy. Source materials and third-party content remain subject to their owners’ rights. Availability and uninterrupted access are not guaranteed. Material service or terms changes will be communicated where required by law.
7. Warranties and liability
To the fullest extent permitted by applicable law, the service and AI output are provided as available, without a guarantee of accuracy, completeness, fitness for a particular purpose or outcomes. Awnak is not responsible for losses caused by sole reliance on AI output to the extent lawfully excludable. Nothing excludes or limits liability that cannot lawfully be excluded or restricted, or removes mandatory consumer or data-protection rights. These provisions are not a blanket waiver of legal responsibility.
8. Disputes and document status
Mandatory laws and any non-waivable rights remain applicable. The operating entity, appropriate governing law, dispute forum and contact channel must be confirmed before finalisation; these drafts do not impose an arbitration clause or invent a court selection. English and Arabic versions are provided; any material translation discrepancy requires clarification.